2025 Technical Training
Schedule – Frisco, TX

RO/Ultrafiltration Training

This one-day in-depth course is suited for anyone looking for a better understanding of reverse osmosis, ultrafiltration, EDI, or related membrane technologies, including how they function, what they do, and how to take care of them. The course provides a broad, practical, and application-based discussion regarding a wide spectrum of membrane technologies. The focus of the course will be on commercial and industrial reverse osmosis as well as related membrane technologies.

7:30 am-8:00 am 

Registration/Continental Breakfast  

8:00 am-10:00 am  

Overview of Semi-Permeable Membranes 

• Application 

• Osmosis 

• Process Flow 

• Membrane Limitations 

Colin Frayne, CWT—Aquassurance, Inc. 

10:00 am-10:15 am 

Refreshment Break 

10:15 am-Noon 

Membrane Technology Comparisons 

• Pressure-Driven MF/UF/NF/RO 

• Concentration-Driven Membranes 

• Traditional Competing Technologies 

Colin Frayne, CWT—Aquassurance, Inc. 

Noon-1:00 pm 

Lunch

1:00 pm-3:00 pm

Components and System Configurations 

• Polymeric Membrane Materials 

• Membrane Terminology 

• Sizes, Arrays, Stages, Trains 

• Complete Unit Operations 

Colin Frayne, CWT—Aquassurance, Inc. 

3:00 pm-3:15 pm 

Refreshment Break

3:15 pm-5:00 pm

Practical Membrane Operations 

• RO Design 

• Software 

• Antiscalants 

• Membrane Cleaning 

• Troubleshooting 

Colin Frayne, CWT—Aquassurance, Inc. 

5:00 pm-5:30 pm  

Questions and Answers

Sales Training

Recognizing that everyone in the water treatment industry is actually selling, this course will take you from the basics to a full understanding of the process as it relates to this industry. This interactive “how-to” session will give you the practical knowledge you will need to develop yourself, your business, and your brand. You will learn about basic and advanced marketing, including finding your company’s values and discovering and developing your brand image.

7:30 am-8:00 am 

Registration/Continental Breakfast 

8:00 am-10:00 am 

Everyone Sells 

• Beginner Sales
• Complete Company Involvement

Trace Blackmore, CWT, LEED PA—Blackmore Enterprises, Inc. 

10:00 am-10:15 am 

Refreshment Break  

Noon-1:00 pm

Unlocking the Code 

• Sales Development
• Mechanics of Sales

Trace Blackmore, CWT, LEED PA—Blackmore Enterprises, Inc. 

10:15 am-Noon 

Lunch 

1:00 pm-3:00 pm  

Starting It and Keeping It Going 

• Sales Step-by-Step Process
• Details of Sales Process

Trace Blackmore, CWT, LEED PA—Blackmore Enterprises, Inc. 

3:00 pm-3:15 pm  

Refreshment Break  

3:15 pm-5:00 pm  

The Mystery of Selling—Lifeline to Your Success 

• Advanced Selling Methods
• Marketing
• Your Brand Image

Trace Blackmore, CWT, LEED PA—Blackmore Enterprises, Inc. 

5:00 pm-5:30 pm 

Questions and Answers 

Fundamentals and Applications Training

The Fundamentals and Applications course is designed for service technicians new to the industry. This highly interactive class brings the mechanical room into the classroom and focuses on real-world examples; attendees learn directly from leaders in the industry as well as their peers. The curriculum allows for question-and-answer sessions and fosters learning in a collaborative environment, providing attendees with the knowledge and theory behind the “whys” of their role in water treatment.

Day 1.  Thursday, March 27th, 2025

7:30 am–8:00 am 

Registration/Continental Breakfast

8:00 am–8:05 am 

Course Introduction

8:05 am–10:00 AM  

Water Treatment – What and Why

10:00 am–10:15 am 

Refreshment Break

10:15 am–12:00 pm  

Water Treatment—What and Why (continued)

Noon–1:00 pm  

Lunch

1:00 pm–3:00 pm  

Testing Training and Workshop

3:00 pm–3:15 pm  

Refreshment Break

3:15 pm–4:30 pm  

Testing Workshop

4:30 pm–5:30 pm  

Safety

5:30 pm–6:00 pm  

Questions and Answers

Day 2 – Friday, March 28th, 2025

7:30 am–8:00 am 

Registration/Continental Breakfast

8:00 am–9:30 am  

Boiler Pretreatment

10:00 am–10:15 am  

Refreshment Break

10:15 am–Noon  

Boiler Operations and Treatment (continued)

Noon–1:00 pm  

Lunch

1:00 pm–3:00 pm 

Cooling Towers and Closed Loops 

3:00 pm-3:15 pm 

Refreshment Break  

3:15 pm–5:00 pm  

Cooling Tower Treatment

5:00 pm–6:00 pm  

Questions and Answers

Day 3 – Saturday, March 29th, 2025

7:30 am-8:00 am  

Continental Breakfast

8:00 am-10:00 am  

Water Treatment Equipment

10:00 am-10:15 am  

Refreshment Break

10:15 am-Noon  

Equipment Workshop

Noon-1:00 pm 

Lunch

1:00 pm-1:30 pm  

Equipment Workshop (continued)

1:30 pm-3:00 pm  

Writing a Service Report

3:00 pm-3:15 pm  

Refreshment Break

3:15 pm-4:00 pm  

Bringing It All Together

New!! Program Design and Operations

The Program Design and Operation track is a new 3-day training course designed for the intermediate water treatment professional (2-4 years experience). The course focuses on applying water treatment industry knowledge to the sales process to create solution-driven programs. It provides a quality-oriented discovery approach that will help attendees truly deliver solutions that their clients and prospects have confirmed as being important and representative. It also adds introductory sessions for Wastewater and Potable Water.

Day 1.  Thursday, March 27th, 2025

7:30 am-8:00 am 

Registration/Continental Breakfast  

8:00 am-8:05 am  

Course Introduction  

8:05 am-10:00 am  

General WT Concepts

10:00 am-10:15 am  

Refreshment Break

10:15 am-Noon  

External Treatment/Pretreatment

Noon-1:00 pm 

Lunch

1:00 pm-3:00 pm  

Boiler Systems – Chemical Treatment

3:00 pm-3:15 pm  

Refreshment Break

3:15 pm-5:00 pm  

Boiler Systems – Calculations

Day 2.  Friday, March 28th, 2025

7:30 am-8:00 am  

Continental Breakfast

8:00 am-10:00 am  

Cooling Water – Chemical Treatment

10:00 am-10:15 am  

Refreshment Break

10:15 am-Noon  

Cooling Water – Calculations

Noon-1:00 pm  

Lunch

1:00 pm-2:00 pm  

Intro to Wastewater

2:00 pm-3:00 pm  

Potable and Other Water

3:00 pm-3:15 pm  

Refreshment Break

3:15 pm-4:30 pm  

Chemical Feed Equipment

Day 3.  Saturday, March 29th, 2025

7:30 am-8:00 am  

Continental Breakfast

8:00 am-10:00 am  

Technical Sales Process

10:00 am-10:15 am  

Refreshment Break

10:15 am-Noon  

Plant Survey

Noon-1:00 pm  

Lunch

1:00 pm-3:00 pm  

Program Design

3:00 pm-3:15 pm  

Refreshment Break

3:15 pm-5:00 pm  

Applications & Situational Insights

Water Treatment

This intensive three-day training covers the gambit—regulatory and safety issues, water chemistry and testing, calculations, boiler water treatment, cooling water chemistry, and much more.

Day 1.  Thursday, March 27th, 2025

7:30 am-8:00 am 

Registration / Continental Breakfast 

8:00 am-8:05 am  

Course Introduction  

8:05 am-10:00 am  

Water Chemistry  

10:00 am-10:15 am  

Refreshment Break

10:15 am-Noon  

Health and Safety

Noon-1:00 pm  

Lunch

1:00 pm-2:00 pm  

Health and Safety (continued)

2:00 pm-3:00 pm  

Calculations

3:00 pm-3:15 pm

Refreshment Break

3:15 pm-5:00 pm  

Calculations (continued)

Day 2.  Friday, March 28th, 2025

7:30 am-8:00 am 

Continental Breakfast 

8:00 am-10:00 am  

Testing

10:00 am-10:15 am  

Refreshment Break

10:15 am-Noon  

Pretreatment/Filtration/Ultrafiltration/RO

Noon-1:00 pm  

Lunch

1:00 pm-3:00 pm  

Boiler Treatment

3:00 pm-3:15 pm  

Refreshment Break

3:15 pm-5:00 pm  

Boiler Treatment (continued)

5:00 pm-6:00 pm  

Advances in Feed Equipment

Day 3.  Saturday, March 29th, 2025

7:30 am-8:00 am 

Continental Breakfast 

8:00 am-10:00 am  

Cooling Water Systems and Principles  

10:00 am-10:15 am  

Refreshment Break

10:15 am-Noon  

Cooling Water Chemistry

Noon-1:00 pm  

Lunch

1:00 pm-3:00 pm  

Cooling Water Microbiology

3:00 pm-3:15 pm  

Refreshment Break

3:15 pm-4:00 pm  

Cooling Water Microbiology (continued)

4:00 pm-5:00 pm  

Legionella Training and Update

Wastewater Treatment (Frisco Only)

This comprehensive three-day course, only offered in Frisco, will cover all aspects of wastewater treatment, including influent and effluent clarification, solids removal and dewatering, chemical application, and how to screen products for application. Your instructors include experts from the industry, well-versed in a broad spectrum of applications. If your company has passed on wastewater treatment applications because you lack the knowledge to take advantage of these opportunities, now is the time to gain this knowledge and expand your business potential!

Day 1 (Frisco ONLY) Thursday, March 27th, 2025

7:30 am-8:00 am 

Registration / Continental Breakfast 

8:00 am-8:05 am  

Course Introduction  

8:05 am-10:00 am  

What is Wastewater? Terms, Definitions, and Overview  

10:00 am-10:15 am  

Refreshment Break

10:15 am–Noon 

Wastewater Treatment Principles
Wastewater Treatment Approaches

Noon–1:00 pm  

Lunch

1:00 pm–3:00 pm  

Wastewater Process Flow
Wastewater Equipment

3:00 pm–3:15 pm  

Refreshment Break

3:15 pm–4:00 pm  

Wastewater Treatment Applications and Feedpoints

4:00 pm–5:00 pm 

Metals Wastewater Treatment

Day 2 (Frisco ONLY) Friday, March 28th, 2025

7:30 am-8:00 am 

Continental Breakfast 

8:00 am–10:00 am  

Wastewater Plant Survey  

10:00 am-10:15 am  

Refreshment Break

10:15 am–11 am  

Polymer Selection  

11:00 am–Noon  

Jar Testing and Product Selection  

Noon–1:00 pm  

Lunch

1:00 pm–3:00 pm  

Jar Testing and Product Selection (continued)

3:00 pm–3:15 pm  

Refreshment Break

3:15 pm–5:00 pm 

Jar Testing and Product Selection (continued)

Day 3 (Frisco ONLY) Saturday, March 29th, 2025

7:30 am-8:00 am 

Continental Breakfast 

8:00 am–9:15 am  

Virtual Plant Tour  

9:15 am–10:00 am  

Biological Treatment  

10:00 am-10:15am  

Refreshment Break

10:15 am-10:45 am  

Ancillary–Defoamers  

10:45 am-11:15 am  

Ancillary–Odor control  

11:15 am-Noon  

Ancillary–PFAS 

Noon-1:00 pm 

Lunch

1:00 pm-2:00 pm  

Q&A